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Is Your Business Driving Customers Crazy?
Does your business have both an online and offline presence? If your website (particularly your ecommerce) and your real-world customer experience don’t align, you could be driving customers away,...
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What’s Holding M-Commerce Back?
By Rieva Lesonsky While more than two-thirds (68 percent) of smartphone and tablet owners having tried to make purchases using their devices, 66 percent of those have abandoned transactions because of...
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Good News for Retailers: Millennials Love to Shop
Millennials may be tech-savvy, but a new study by the Urban Land Institute reported in MediaPost reveals that they also love shopping in brick-and-mortar stores. In fact, whether your retail business...
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Who’s Using Smartphones and What Does It Mean to Your Business?
Smartphone adoption has finally reached critical mass: More than half of American adults now own smartphones, a Pew Internet & American Life study reports. Specifically, 61 percent of cell phone...
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Are You Giving Online Shoppers the Customer Service Essentials They Expect?
What are customers’ expectations for customer service when shopping online? ComScore’s new report, UPS Pulse of the Online Shopper™: A Customer Experience Study, looked at consumers’ demands for...
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